Refund & Cancellation Policy
Dekells Branding Limited — …your fabric printing partner.
Last updated: 21 July 2026
At Dekells, every order is custom printed to your specifications—fabric by the yard or plastic bags to your design, quantity, and colour. Because each job is made specifically for you, this policy explains when cancellations, reprints, and refunds apply.
1. Order Cancellations
You may cancel your order free of charge before production begins (i.e., before your fabric or bags enter the printing queue). Once printing has started, the order cannot be cancelled or refunded, since the materials and printing have already been committed to your design.
To cancel, contact us as soon as possible at +233233552131 or [email protected] with your order reference. We will confirm whether production has started and process eligible cancellations promptly.
2. Change of Mind
Because all products are made to order, we are unable to offer refunds or exchanges for change of mind once production has begun. We encourage customers to review artwork, colours, and quantities carefully — and to request a sample where available — before confirming an order.
3. Printing Errors or Defects
If your order arrives with a genuine printing error or defect on our part (e.g., incorrect design, colour mismatch from the approved proof, or damaged fabric/bags), we will make it right:
Reprint or replacement first. We will reprint or replace the affected quantity at no extra cost.
Refund as a last resort. If a reprint or replacement isn’t possible or doesn’t resolve the issue, we will issue a refund for the affected portion of the order.
This does not cover natural variations in fabric texture or minor colour variance inherent to the printing process, nor errors in artwork or specifications that you approved before production.
4. Reporting a Problem
Please report any issue with your order within 48 hours of delivery/collection by calling +233233552131, emailing [email protected] or messaging us on WhatsApp, including:
Your order reference number
Photos of the issue
A brief description of the problem
Claims submitted after 48 hours may not be eligible for a reprint or refund, as bulk orders are expected to be inspected on receipt.
5. Sample Orders
Sample costs (Gh200 for polyester/PureBlend, Gh400 for pure cotton) are non-refundable, as samples are produced specifically to confirm your design and fabric choice before a full order is placed.
6. Refund Method & Timing
Approved refunds will be issued to the original payment method (or via mobile money/bank transfer, as applicable) within 5–10 business days of approval.
7. Contact Us
Dekells Branding Limited
Tema, Community 25 (Opposite Iken Auto Tech)
Email: [email protected]
Website: www.dekells.com
We’re here to make sure you’re happy with your order—reach out any time with questions about this policy.